Hiring for Attitude, Aptitude, and Skill
When you assess job applicants, what are the top things you look for? Mark Murphy, CEO of Leadership IQ, suggests that we should be giving more attention to attitude over skill. Skills, he says, are pretty easy to assess. Nearly every industry has a way to test a candidate’s proficiency, whether it’s IT, medical, marketing, or finance. Aptitude is slightly less easy to assess, but it is still a tangible thing. Does their past prove them to be avid learners? Do they retain information in the interview? But gauging attitude is far more tricky.
The most common method for assessing a candidate’s attitude is simply to feel it out during an interview. How an applicant holds his/herself, whether or not they smile, and how positive or negative is their communication — all of these are important. But what tends to happen is the candidate has an in-person interview with a hiring manager, and that manager relies on their gut instinct. Sometimes it works, sometimes it doesn’t.
According to Mark Murphy, out of a pool of 20,000 new hires, 89% of the failures were due to attitude. Attitude matters, and clearly we don’t have the tools and training to assess it properly.
Enter video interviews. I don’t mean Skype or Google Hangouts — I mean on-demand, pre-recorded video interviews. TruHire’s process uses the highly-acclaimed HireVue platform, which allows hiring managers and HR professionals to not only quickly screen interviews, but to evaluate, rate, annotate, and share their thoughts about each interviewee, and each question/answer.
Evaluation analytics allow you to gauge attitude like never before. When you set up your custom digital interview with TruHire, we recommend asking situational questions that can reveal the attitude and personality of the candidate. When the candidate responds to the questions, you can have up to five separate evaluators in your organization all view the same video response and share their opinions of it.
Once all the ratings are submitted, the platform charts out the ratings per candidate, and allows you to quickly and accurately predict who will fit best in your company.
It’s time to go beyond simply hiring for skills. Start hiring smarter, with TruHire’s custom, digital interviews. Contact us to get started today.
Want more information on hiring for attitude? Leadership IQ is a great resource, and they have published a ton of material on this, backed up by solid research. Check them out here.